YOUWIN products’ warranty period for the goods which we supplied be 12 months from the date when it was sold by the buyers to the third parties but not more than 18 months from the date it was delivered to the Buyers.

"Trust + Service = Our Products” is the operation philosophy on which we have insisted. And we have believed that business is built on the basis of equality, mutual trust and mutual benefit. We will put ourselves in the customers’ position ranging from contract to delivery, at the same time we also need the understanding and support from you.

Great care about warranty to our products has been seriously given in YOUWIN Smart Meter & Mechanical water meter. And all our standard products will enjoy the following terms of after-sale service:

“3 R” service that is repair, replacement and refund will cover Youwin’s substandard products for 12 months from the date of the delivery.

YOUWIN can arrange engineer, professional technician or designate local agent to solve any quality problem given by the customer during the guarantee period within 48 hours after the notice of discovery reaches.

YOUWIN can take on the responsibility to repair or replace any problem products free if the quality problems come from the product itself under warranty period, and will help to repair the problem products and charge if the problems are caused by improper administration, application or use, installation, service, repair or maintenance of the relevant products, or by any causes whatsoever (including but not limited to environmental conditions).

YOUWIN is able to provides life-long maintenance to its products.